FAQ:

1. When will my order ship?
- Shipment depends on the item ordered. There is a production time located in each items description box. 

2. How can I contact you ?
- You can contact us on our sites chat box or via email;
therichera@therichera.shop

3. Can I pick up my order?
- Yes, we do accept local order pick ups. 

4. I still haven't received a response to my email, what should I do?
- If you've already reached out on our site and via email please feel free to send a dm. 

5. Where are you located?
- Southern California 

6. Can I place a custom order?
- Yes but please request a custom atleast 2 weeks in advance. 

7. I have an issue with my order, what should I do?
- If you have any questions or concerns in regards to your order rather it be missing or defected please reach out immediately so we can resolve your concerns. 

8. How long do refunds take?
- Refunds can take from 1-2 business days to process & up to 10 business days to appear back 

9. What form of payment do you accept?
- All major debit/credit cards, as well as after pay.